Terms & Conditions
The rules that govern using Riskyc Fashion and placing an order with us.
Last updated: 7 September 2026
1. Acceptance of these terms
By browsing riskycfashion.com, using the Riskyc Fashion mobile app, or placing an order with us, you agree to these Terms & Conditions. If you don't agree with any part of them, please don't use the site or app to place an order.
2. Accounts
You can browse the catalogue and place an order as a guest, with no account required — only a name, phone number, and delivery details. Creating an account additionally keeps every order you place under "My Orders", pre-fills your details at checkout, and gives you a personal referral link and code to share. You're responsible for keeping your password confidential and for everything done under your account. You may also create or sign in to an account using Google — this only ever shares your name, email address, and profile picture with us, nothing else from your Google account.
3. Orders and pricing
All prices are shown in CFA francs (XAF) and can change at any time before an order is placed. A product listed without a price is marked "Price on request" — contact us via chat for a quote. Some products offer bulk pricing (e.g. "10 units = 50,000 XAF"); this discount applies to the total quantity of that product across every colour, size, and picture you configure in one order, not to each line separately. Placing an order is an offer to buy, which we're free to accept, adjust, or decline as described below.
4. Payment
We currently accept Orange Money and MTN Mobile Money only — there is no card payment on the site or app. After choosing a method, you'll be shown a USSD code and account name to transfer the order total to; you then upload a screenshot of that transfer as proof of payment. Our team checks this proof by hand, typically within 15–30 minutes, before confirming the order. An order with a payment screenshot that doesn't match the amount, account, or order — or that we otherwise can't verify — will be rejected, with the reason shown on your tracking page.
5. Order review and cancellation
Every order is reviewed by our team after payment proof is submitted. We may reject an order — for example if payment can't be verified, an item has become unavailable, or delivery details are incomplete — and you'll always be given a reason. We aim to resolve any dispute over a rejected order quickly if you contact us via chat with your order ID.
6. Delivery and pickup
Delivery within Cameroon typically takes 2–4 business days from validation. What you pay through the app covers only the products you selected — any delivery fee is settled directly with the delivery team member at handoff, not through the app. You can choose shop pickup instead at checkout. Once your order is packaged, we send a confirmation message with a picture of the sealed parcel and the names and phone numbers of the delivery team handling it, so there's always someone to reach about the handoff.
7. Returns and exchanges
Items can be returned within 7 days of delivery if they're unworn, unwashed, and in their original condition and packaging. To start a return, contact us via the chat bubble with your order ID — we'll confirm the next steps from there. Made-to-order or clearly personalised items may not be eligible for return; we'll tell you at the time if that applies.
8. Referral program
Every account gets a personal referral link and code. Sharing it and having someone sign up with it links their account to yours, and both direct and indirect referrals are shown on your Account page. The referral program is a way to track your network within Riskyc Fashion — it does not currently carry a cash value, discount, or guaranteed reward, and we may change, pause, or end it at any time.
9. Communications
We'll contact you about an order's status by SMS, push notification, and/or the in-app chat — this is part of placing an order and can't be fully opted out of while an order is active. You can enable or disable browser/app push notifications for order updates at any time from the tracking page.
10. Acceptable use
Please don't use the site or app to submit false payment proof, impersonate someone else, interfere with how it runs, or attempt to access another customer's or admin's account or data.
11. Intellectual property
The Riskyc Fashion name, logo, and the images, descriptions, and design of the site and app are our property or used with permission, and may not be copied or reused without asking us first.
12. Limitation of liability
We work to keep prices, stock, and delivery estimates accurate, but we don't guarantee the site or app will be error-free or uninterrupted, and we aren't liable for delays caused by payment networks, delivery partners, or events outside our control.
13. Changes to these terms
We may update these terms from time to time; the date at the top of this page shows when they last changed. Continuing to use the site or app after an update means you accept the revised terms.
14. Contact us
Questions about these terms? Reach us through the chat bubble on any page, by email at support@riskycfashion.com, or by phone at +237 693 45 67 89.